A More Personal Way to Book Luxury Hotels Worldwide.

Luxury is having a real person handle all your hotel bookings from quote to check-in, whenever you wish to travel.

ABOUT US

Mai Knows is a luxury hotel booking membership built around personal service, with privately sourced member only rates.

Unlike a single hotel loyalty programme, our membership gives you access to exclusive rates at luxury hotels worldwide.

Personal care. Smarter hotel bookings worldwide.

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MEMBERSHIP

Our members are independent travellers who value their time, privacy and freedom. They want the reassurance of having a real person handle their hotel bookings from the first quote through to check-in, not another automated booking platform.

Flexible travel plans, personally managed. We share your preferences with hotels in advance for a smoother stay and handle last-minute changes, so you can keep your travel plans flexible and hassle-free.

Membership By Invitation Only.

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WHAT WE DO

“A junior suite at a 5 star Michelin Key boutique hotel in Lake Como. Booked for our member at a lower price than a 4 star hotel. At the height of summer.”

Discover what a Mai Knows membership can do for you too.

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WHAT WE PROMISE

Every hotel booking is personally managed and reconfirmed directly with the hotel before you arrive. Ensuring a flawless, worry-free stay.

  • Preferential rates and personal booking support, from room quote to check-in.

  • Direct hotel communication for your room details, preferences and important requests.

  • No check-in surprises or missing reservations — a common risk with online travel sites.

  • Booking verified with the hotel 3 times before check-in.

  • Real human support via text or WhatsApp, available around the clock on your check-in day.

  • When available, room upgrades are confirmed before check-in for Founders and Annual Lounge members.

EXCLUSIVE HOTEL SERVICES

Let Mai Knows enhance your luxury hotel experience.

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  • “Didn’t expect much of a saving at first… but after my first booking, I upgraded to an annual membership! Mai Knows got me better rates than I ever found online and they’re actually available when you need them.”

    —David L., New York

  • "I just renewed my membership and couldn't be happier. Whenever I want to travel, all I do is send a WhatsApp message and it's done. My only job is to get packing!"

    —Eva O., Zurich

  • “I used to book with Mai Knows before the membership even launched and I thought the deals were already incredible. As a Founding Member now, the discounts are next level. Same effortless service, but with even more value.”

    —Nouf A., Riyadh

  • “I booked a last-minute weekend in Paris at a 5-star hotel for less than what I used to pay for 4 stars. Mai Knows made it seamless. Just one message on Whatsapp, and it was done.”

    —Leila A., Dubai

  • “I used to bounce between five tabs trying to book a last minute business trip for my exec. Now I just send a message and it’s handled.”

    —Michelle (PA), Corporate Member, London

  • “Being a Lounge member pays for itself after one trip. I saved thousands on my honeymoon suite. This isn’t just a service it’s a travel secret.”

    —Hanah M., Boston